Yvette Scheiber is the founder and principal at Yvette Scheiber and Associates, a management consulting firm based in Houston, Texas. Yvette is singularly focused on helping businesses solve people problems. Colleagues and clients call Yvette a master communicator. Her work includes working with senior leadership of multinational corporation to resolve conflict and to manage workplace conflicts. Yvette has also worked with small business leaders to design and implement capacity growth plans as well as develop new business opportunities. Her first book, Rants to Reason: How to have a productive conversation in a finger-pointing world, was published this year.
Creating Lasting Stakeholder Relationships through Active Listening
Stakeholder relationships are crucial to success whether you are working on a project or supporting a client on an everyday basis. Yet, this relationship can be hard to build and still harder to maintain. Open communication is one of the essential elements of stakeholder relationships and listening is at the heart of communication. Bestselling author Bryant McGill said, “One of the most sincere forms of respect is actually listening to what another has to say.” Respect – this is what they require from you. The respect you give to them enables them to place their trust in you, and thus, build a lasting relationship.
So, why is building the relationship challenging?
You can have a stable relationship with your stakeholder. You can turn a skeptical stakeholder into your biggest fan. The key is to become adept at actively listening to what your stakeholders say, and equally important, what they do not say. You will learn how to determine the filters your stakeholders use on a regular basis, ask questions that provide an in-depth understanding of their points of view, dig beneath the surface for the hidden meanings behind their words, and provide feedback that leads them to agreement with your input and ideas.
Today’s values emphasize talking more than listening. The lack of listening leads to miscommunication and misunderstandings which lead to crises. You will leave this session with the skills needed to build a successful stakeholder relationship and how to repair those where there is conflict.